Privacy Policy | Clubstak

This Privacy Policy explains how Ateevo Software ("we," "us," or "our") collects, uses, and protects information when you use Clubstak — including our website at clubstak.com, the Clubstak Admin mobile application, and the white-labeled member apps powered by our platform (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

1 Who We Are

Ateevo Software is a technology company that builds and operates Clubstak, a club management platform used by sports clubs, country clubs, and similar membership-based organizations (each, a "Club"). Ateevo Software is the data controller for information we collect through the Clubstak website and the Clubstak Admin application. For information processed on behalf of individual Clubs through the member-facing apps, the Club operates as the data controller and Ateevo Software acts as a data processor.

Contact: hello@ateevo.com

2 Information We Collect

2.1 Information You Provide

Account details — name, email address, phone number, and profile information when you create an account or are onboarded by a Club.
Membership information — membership tier, start and renewal dates, and associated Club details.
Payment information — billing address and card details submitted during checkout. Card numbers are handled directly by our payment processor (Helcim) and are not stored on Clubstak servers.
Booking and order data — court reservations, class enrolments, food and beverage orders, and pro shop purchases you make through the platform.
Communications — messages, support requests, or demo enquiries you send to us.
Photos and images — images you upload for menu items, product listings, or your profile photo (Clubstak Admin).

2.2 Information Collected Automatically

Device identifiers and operating system information.
App usage data — screens viewed, features used, and session duration.
Log data — IP address, timestamps, and error reports to help us diagnose issues.
Local preferences — app settings stored on your device using standard OS mechanisms (UserDefaults / SharedPreferences).

2.3 Device Permissions

Our mobile apps request the following device permissions. You control whether to grant them, and most features remain available without them.

Camera

Scanning member QR codes at check-in, and capturing photos for menu items or product listings (Clubstak Admin).

Face ID / Biometrics

Optional secure login for staff on the Clubstak Admin app. Biometric data is processed entirely on-device by the operating system — it is never transmitted to or stored by Ateevo Software.

Photo Library

Selecting existing photos to upload as menu item or product images (Clubstak Admin).

Bluetooth

Required by the Epson printer SDK to discover and connect to thermal receipt and kitchen printers on the local network. Bluetooth data is not transmitted off-device.

Local Network

Discovering and communicating with Epson thermal printers on the same Wi-Fi network for sending kitchen and bar orders.

3 How We Use Your Information

We use the information we collect to:

Create and manage your account and authenticate your identity.
Process bookings, orders, and payments on behalf of Clubs.
Enable staff to operate the Clubstak Admin app — scanning QR codes, managing orders, and printing receipts.
Provide member self-service features — viewing schedules, managing bookings, and reviewing account activity.
Send transactional communications such as booking confirmations and payment receipts.
Respond to support enquiries and troubleshoot issues.
Monitor and improve the stability, security, and performance of the Services.
Comply with legal obligations.

We do not sell your personal information and do not use it for advertising or cross-context behavioural tracking.

4 How We Share Your Information

We share information only in the following circumstances:

With your Club — the organization that manages your membership has access to your account and activity data through the Clubstak Admin app.
With payment processors — payment details are transmitted to Helcim to authorize and complete transactions.
With service providers — companies that help us host, secure, and improve the platform, bound by confidentiality agreements.
For legal reasons — when required by law, court order, or to protect the rights and safety of Ateevo Software or others.
In a business transfer — if Ateevo Software is acquired or merges, your data may transfer to the new entity, which will be bound by this policy.

5 Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Services. Member and transaction records are kept for a minimum of seven years to satisfy typical accounting and legal requirements. When data is no longer required, we delete or anonymise it securely.

If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.

6 Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal information.
Object to or restrict certain processing.
Port your data to another service.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at hello@ateevo.com. If your data is held on behalf of a Club, we may direct your request to that Club as the data controller.

You can revoke device permissions (camera, biometrics, photo library, Bluetooth, local network) at any time through your device settings. Revoking a permission may limit certain app features.

7 Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted credential storage on-device (via platform secure storage APIs), and role-based access controls within the platform. No system is completely secure — if you believe your account has been compromised, contact us immediately at hello@ateevo.com.

8 Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If a child's information has been submitted through the platform, please contact us and we will delete it promptly.

9 Third-Party Links and Services

The Services may contain links to third-party websites or integrate with third-party services (such as payment processors). This policy does not apply to those services. We encourage you to review the privacy policies of any third parties you interact with.

10 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. If the changes are material, we will provide additional notice through the app or by email. Continued use of the Services after an update constitutes acceptance of the revised policy.

11 Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

Ateevo Software

hello@ateevo.com

ateevo.com